Privacy Policy

Welcome to Voltario Privacy Policy. Voltario respects your privacy and is committed to carefully and safely using your personal data.

This privacy statement provides information on the processing of personal data by Voltario, hereafter “Voltario”, “Us”, or “We”.

This Privacy Statement applies to the processing by Voltario of all personal data of its customers, suppliers, business partners, and other individuals.

We recommend you regularly check for any modifications to the Privacy Statement to stay informed.

Who are we?

The Voltario website is owned by Converge Engineering Pty Ltd, located at A1 35-39 Bourke Road, Alexandria, NSW, Australia, 2015.

Regarding the activities described in this Privacy Statement, Voltario is the ‘Controller’ within the meaning of the law.

Which personal data does Voltario collect from you?

Voltario collects several categories of personal data:

• Personal and contact details: For example, name, shipping and billing address, email address, telephone number.
• Account details: For example, username and password.
• Purchase details: For example, date of purchase and type of product.
• Marketing and market research preferences: For example, whether you have registered or unsubscribed from email offers and/or our research surveys.
• Device information: For example, IP address, language and browser settings, timezone, screen resolution, operating system.
• Interaction details including pictures: For example, your contact with our customer service, digital and/or written correspondence, and when you upload pictures to support your service requests.

When you purchase a product, you will also be asked to provide your payment details. These personal data will be collected and processed directly by our third-party payment providers. These third parties are responsible for processing your payment details within the limits set by law. Voltario does not have access to your payment details, and these personal data will not be collected or processed by us. Therefore, this Privacy Statement does not apply to the aforementioned processing activity.

We receive the categories of personal data described above directly from you.

It is possible that you share personal data about other persons with us, for example, address or contact details of others when you provide us with alternative shipping addresses during checkout.

We draw your attention to the fact that it is your responsibility to verify whether those persons approve the disclosure of their personal data to Voltario.

For which purposes does Voltario process your personal data?

Voltario collects and processes your personal data for the performance of purchase agreements entered into with you, administration, service, communication, (personalized or not) marketing, fraud investigation, quality and management purposes, and to fulfill all legal obligations.

On which legal ground does Voltario base the processing of your personal data?

Processing of personal data is lawful only when based on one of the legally exhaustive listed grounds.

Voltario relies on three of these legal grounds:

• Performance of a contract: We use your personal data to perform the necessary steps before entering a contract and to perform the contract we entered into with you.
• Legitimate interest: We use your personal data for Voltario’s legitimate interests.
• Given consent: With your consent, we are allowed to use your personal data for certain marketing purposes and/or to support us in our market research. You can always withdraw your consent.

Which legitimate interest of Voltario makes the processing of your personal data lawful?

For Voltario, processing your personal data is necessary to create and maintain a lasting relationship with its customers, monitor and improve our products, services, and processes, and protect its reasonable corporate interests.

For example, to inform our customers about new products, services, and activities, to ask consumers to provide us with feedback on our products, and to prevent security incidents.

If possible, we will use and apply the so-called ‘opt-out scheme’ to our communication, allowing you to easily inform us when you no longer wish to receive communication from Voltario.

Of course, you can also always contact us directly via [email protected].

To whom does Converge Engineering Pty Ltd, trading as Voltario, provide your personal data?

We can transfer your personal data to companies that process personal data in our name and on our behalf (known as ‘processors’), to scientific institutions in the context of research and development, to third parties when there is a legal obligation to do so, to our commercial partners, and to the police or judicial authorities at their request if they are entitled to request the personal data.

How long does Converge Engineering Pty Ltd, trading as Voltario, store your personal data?

Your personal data will be removed and/or made anonymous when your personal data is no longer necessary for the purposes for which these personal data are processed.

How long we keep personal data can vary widely depending on the context of the services we offer, our legal obligations, and the (local) entity that is processing your personal data.

The following criteria are often used to determine the retention period:

nature of the personal data, the context in which the personal data have been collected, the consequences for the data subject, and the existence of appropriate safeguards (such as pseudonymization).

How to exercise your privacy rights and manage your personal data?

You can contact us to exercise the following rights, in accordance with the provisions of the relevant legislation:

• Right to withdraw your consent to the processing of personal data, to the extent that you originally gave consent to the processing of your personal data.
• Right to view, correct, delete, or request limited processing of your personal data.
• Right to object to processing for direct marketing and/or processing based on legitimate interests as the basis for processing (such as research and development).
• Right to the portability of your personal data that you have provided to us.

You can exercise some of these rights through the settings in your personal account with us (if you have such a personal account).

You can exercise any of the above rights by contacting us at [email protected].

SMS Privacy Policy

1. Introduction Welcome to Voltario’s (Converge Engineering Pty Ltd) SMS privacy policy. This policy explains how we collect, use, store, and protect your personal information when you provide us with your phone number for SMS marketing purposes.
2. Data Controller Converge Engineering Pty Ltd, trading as Voltario, is responsible for managing your personal data. If you have any questions about this policy or how we handle your data, you can contact us at:

Email: [email protected] Address: A1 35-39 Bourke Road, Alexandria, NSW, Australia, 2015 Phone: 02 9071 9142

3. Data Collection When you sign up for our SMS marketing services, we collect your phone number.

4. Purpose of Data Collection We use your phone number to send you promotional messages, updates, and exclusive offers via SMS, ensuring the content is relevant to your interests.

5. Legal Basis for Processing We process your phone number under the following legal bases:

Consent: By providing your phone number, you agree to receive SMS marketing messages from Converge Engineering Pty Ltd, trading as Voltario. Legitimate Interest: To provide you with relevant marketing communications aligned with your preferences.

6.Consent and Opt-in By subscribing to our SMS marketing, you explicitly consent to receiving marketing messages from us. You can withdraw your consent at any time by contacting us at [email protected].

7. Data Sharing and Third Parties We do not share your phone number with third parties, except with our SMS marketing service provider, which securely processes your data on our behalf and complies with all relevant data protection regulations.

8. Data Security We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, modification, disclosure, or destruction.

9. Data Retention Your phone number is stored as long as you are subscribed to our SMS marketing services. If you choose to unsubscribe, your data will be deleted from our records within 30 days.

10. Your Rights Under the Privacy Act 1988, you have the following rights regarding your personal data:

Access: You have the right to request a copy of the personal data we hold about you.

Correction: You can request correction of any inaccurate or incomplete data we have about you. 

Deletion: You can request the deletion of your personal data if it is no longer necessary, or if you withdraw your consent. Opt-out of Marketing: You can opt-out of receiving marketing messages at any time.

To exercise any of these rights, please contact us at [email protected].

11. Changes to This Policy We may update this policy occasionally to reflect changes in our practices or legal obligations. Significant changes will be communicated via email or SMS.